In general, no. You will always receive a detailed written medical report with a professional assessment and recommendations. If our doctors determine that a video consultation is necessary, it will be included at no extra cost.
How is it decided whether a consultation is necessary? 🤔
Our doctors perform a medical triage of your results to determine whether a consultation is advisable or required from a medical perspective.
Reasons for a required consultation may include:
Additional information is needed from you to accurately assess your health.
Specific findings or topics the doctor wishes to discuss with you in person.
If a consultation is required, it is always included in your check-up price.
The doctor recommended a consultation, but it costs extra. What should I do? 💡
If a doctor recommends a consultation that is not medically necessary, it’s usually because certain values or topics could benefit from a personal discussion.
The decision is yours:
The consultation is not mandatory, but it can help you better understand your results and plan targeted health measures.
Can I book a doctor’s consultation even if it wasn’t recommended? ✔️
Yes. If you’d like to discuss your results with a doctor — even without medical necessity — you can book a voluntary consultation at any time.
Need help? 💬
If you have any questions, feel free to contact us:
💬 Chatbot – Available on our website
📧 Email: [email protected]