If you’ve had your lab visit but haven’t received your results yet, please check whether you have completed the Health Questionnaire. Without this, our doctors cannot carry out the full assessment of your results.
Here’s what to do:
1️⃣ Check your email inbox (and spam folder) for the message containing the Health Questionnaire link.
2️⃣ If you can’t find it, contact [email protected] and we’ll resend the link to you.
Once you’ve completed the questionnaire, your results should be available in the CARE app within 2 weeks after your analysis appointment. If you didn't receive your results after 2 to 3 weeks feel free to contact us at [email protected].
Need help? 💬
If you have any questions, feel free to contact us:
💬 Chatbot – Available on our website
📧 Email: [email protected]